I'm emailing this comment to you so that AA might improved be able to stimulate staff to become more courteous when factors go Completely wrong.Buyer service might make such a difference for those using your service.
I value that you are going through a merger and a few workers may be less than thrilled, but this Mindset really should not be obvious to your prospects who are only calling for getting some help.
My spouse and I want to praise our flight attendant whose name was Rhonda. It has been a few years since we are actually addressed so royally by a flight attendant. Currently, most flight attendants “do their work’, but Placing forth no further work. Rhonda radiated along with her enjoy for her work and her delight in American Airways. I presume she is among your senior flight attendants, by the way she presented herself. We want so that you can Get hold of Rhonda and praise her for staying these kinds of an pretty remarkable staff and exceptional flight attendant.
Our Close friend experienced now skipped her complete change at do the job and we had been extremely upset. Her cellphone was working minimal as we had spent your entire afternoon about the telephone along with her as well as the Airways checking in on our son. She was informed to attend, so she did.
So close to twelve midday on June twenty five, 2016, I tried to examine in for flight #3325 with American Airlines Boarding from VA at 2:33pm. When I initial approached the counter the Supervisor ( stated on his tag) D. Halem (SP) said that I would very first have to check in on the computer. I discussed that I was military. Then he stated that I must spot my on bags around the rollers (powering the counter). He continued to check me in, nonetheless, later just after issuing me a ticket he mentioned all over again which i would need to arrive powering the counter and location my luggage over the roller, due to the fact his again was lousy.
I have attempted, with out good results to reach your shopper service Office. I misinterpret the flight time for your personal flight 3530 and need to alter it. I attempted calling within five minutes of booking this flight but have experienced no response. I have not despatched this concept in advance of
My spouse and I were booked for honeymoon to NYC on Nov nine, 2015. Report locator: VDEURG. Around the working day we had been to go away, Our flight #4378 was cancelled resulting from no crew. We were being booked for later on flight #5738, costing us a 50 percent day of holiday vacation. The 2nd flight was then cancelled resulting from upkeep problem. Several options were being available but practically nothing that would get us to NYC n the 9th. We experienced garanteed reservations at Hampton Inn, Instances Square at $317 an evening that were non-refundable as it was lower than 24 several hours. We ere available a flight to Dallas that would get us away from Pensacola late but provided that we drove an hour absent to Fort Walton Beach airport. We took it, acquired in late and still left just after 4 several hours rest the following day. That Expense us an extra $177.00 in hotel service fees. My spouse’s baggage in no way arrived in Dallas as we were being promised it might- mine took over an hour to uncover as it wasn't on the carousel with the remainder of the flights baggage, We acquired into NYC on a daily basis immediately after our honeymoon was to get started on, with a lot of anxiety and cost.
What I wish to ask from American Airways is could you fellas be sure to waive this charge for us. I know I identified as in currently and compensated different, but in case you guys can you should help us out, that will necessarily mean lots for our relatives Within this holiday getaway.
My concern is AA long responded to my complaints and lies about factors the I used to be bumped of flight.
From time to time you discover someone who truly do The task They can be paid out to carry out. I not just discovered a single , I found numerous at American Airways .Even though traveling 01/twenty five/sixteen from St. Louis Mo. to Ft Lauderdale I still left my black canvas Ralph Lauren polo blog keep on within the gate, I wasn't authorized from the aircraft to retrieve it as the doorway was shut plus the jetway removed.
No gate manager on scene. However not telling the group for the gate a thing. When. I requested was instructed the flight experienced boarded although not taken off. But no rationalization regarding why. It’s not a weather conditions issue as well as flight continues to be recreated.
Whenever we arrived in Portland our bags were not there, and American airline people were being pretty wonderful and mentioned they might be introduced out the next day.
I following uncovered that there was no Responsibility Free on board. Inspite of becoming instructed because of the flight attendant that Obligation Totally free had been discontinued 18 months earlier, I know that we acquired merchandise final March.
I've constantly utilised continental airways and experienced modified to American but following this incident I don’t Imagine ill at any time fly along with you fellas anymore a cockaroach with a airplain im positive everyone on Fb would want to no relating to this even the news very discustin and terrible I thought airplains have been pest contal totally free.